Privacy Policy
We are committed to protecting and respecting your privacy.
This Policy explains how, when and why we collect personal information about people who visit our website, contact us or make a booking. It also explains how the information is used, how we keep it secure and under which conditions we may disclose it to others.
We regularly review our Privacy Policy and it may change over time. Please, therefore, check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Who are we?
No.9 Putsborough (“We”) acts as a self-catering holiday let luxury apartment based in the UK.
The website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
How do we collect information from you?
When you directly give it to us (“Directly Provided Data”) – When you visit our website, purchase our services, or communicate with us, you may choose to voluntarily give us certain information to make an enquiry or download information from the site. All this information requires a direct action by you at that time in order for us to receive it.
What type of information is collected from you?
The personal information we collect might include your name, phone number, address, email address, IP address, and information regarding what pages are accessed and when. We do not collect any special category data.
If you make an online booking your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
Why is your information being collected?
We collect your personal information to enable us to process your queries and bookings promptly and efficiently.
How is your information used?
We may use your information to:
- Respond to a query you have submitted;
- Confirm a booking you have made;
- Correspond with you regarding a booking you have made;
- Seek your views or comments on your experience staying with us;
- Send you communications which you have requested or that may be of interest to you. These may include information about last minute availability or offers;
- To carry out our obligations arising from any booking contracts entered into by you and us.
How is your information stored?
Our website is built using the WordPress content management system and is hosted by a third-party hosting provider. Personal data submitted through our website is stored securely on protected servers with appropriate technical and organisational security measures in place.
We will not retain your personal information longer than necessary. We will hold your personal information on our systems for as long as is necessary to be able to provide the services to you.
Who will your information be shared with?
We will not share your information with third parties for marketing purposes.
We use Supercontrol, a third-party booking platform, to manage bookings and reservations. By making a booking through our website your personal data may be processed by Supercontrol. For more information on how Supercontrol handles your data, please refer to their Privacy Notice.
To pursue our legitimate business interests and provide you with the marketing services you have requested, we will sometimes have to share your data with third parties, including business partners, suppliers and contractors that we use to undertake our business activities.
We use a third party provider, Mailer Lite, to deliver our email marketing communications. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications to you. For more information, please see Mailer Lite’s Privacy Notice.
We will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Accessing and updating the data we hold
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to us by contacting no.9putsborough@gmail.com.
You can also contact us by the same method to change, correct, or delete your personal information controlled by us regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
You can always feel free to update us on your details at any point by email.
You can unsubscribe from receiving marketing emails from us (either if you subscribe on our website or from booking a stay with us), by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any marketing emails from us. However, we may retain archived copies of your information as required by law or for legitimate business purposes. You can also email us at no.9putsborough@gmail.com to unsubscribe at any time.
Security precautions in place to protect the loss, misuse or alteration of your information
Our website is hosted by www.thatnerd.co.uk who implements appropriate technical and organisational measures to protect personal data, such as access controls, data encryption, and regular security audits. When you give us any personal information, steps are taken to ensure that it’s treated securely. Any sensitive information that you provide via our website is encrypted using HTTPS and Secure Socket Layer (SSL)/Transport Layer Security (TLS) technology.
Use of ‘cookies’
Like many other websites, our website uses cookies. ‘Cookies’ are small files of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. Turning cookies off may result in a loss of functionality when using our website.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
| Cookie Name | Provider | Purpose | Duration | Category |
| Cookie consent cookie | No.9 Putsborough | Stores your cookie consent preferences so you are not asked on every visit. | Approximately 1 month | Strictly Necessary |
| _ga | Google Analytics | Distinguishes individual visitors and helps analyse website usage. | Up to 2 years | Analytics |
| _ga_XXXXXXXXXX | Google Analytics | Maintains session state and collects anonymous statistics about website usage. | Up to 2 years | Analytics |
| SuperControl session cookie(s) | SuperControl | Maintains booking sessions and enables the online booking process to function correctly. | Session | Strictly Necessary |
| Vimeo cookies (where embedded videos are used) | Vimeo | Enable embedded videos to play correctly and may collect anonymous viewing statistics where consent has been given. | Session to 2 years | Functional |
| WordPress session cookies | WordPress | Maintain basic website functionality and security. | Session | Strictly Necessary |
For further information about cookies and how to manage or disable them, please visit the Information Commissioner’s Office (ICO) website: https://ico.org.uk/for-the-public/online/cookies/
Please note: The specific cookies used on this website may change from time to time as our website and third-party services are updated. This table reflects the types of cookies used at the time this Privacy Policy was last reviewed.
Links to other websites
Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Review of this Policy
Please note, we are constantly reviewing how we process and protect your data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes but please check this website frequently as any changes and clarifications to our Privacy Policy will take effect immediately upon their posting on the website.
Questions regarding this Policy
Any questions regarding this Policy and our privacy practices should be sent by email to no.9putsborough@gmail.com.
Policy reviewed: July 2026