FAQs

Here are some of the FAQs we’re often asked about No.9 Putsborough – if you have a question and the answer is not covered below please send us an email and we’ll be happy to help.

What are the arrival and departure times?

In order to provide our housekeepers with enough time to thoroughly clean the property, we kindly request for you to check in no earlier than 4.00pm on your day of arrival. For the same reason, we ask for you to please check out by 10.00am on the day of your departure.

What is the check in procedure?

Upon payment of the final balance and security deposit for your holiday you will be provided with the arrivals information and check in details. The day before your arrival you will be emailed the code for the key safe.

Is the apartment dog friendly?

Yes! Dogs are part of the family and we welcome up to two small well behaved dogs with prior approval at the time of booking. We just ask the following:

  • Please do not invite your dog/s onto the furniture or in the bedrooms
  • Please dry your dog thoroughly and wash or wipe their paws after walks before entering the apartment
  • Please pack everything you require for your dog/s including beds, dog towels and throws
  • Please remember that dog/s should not be left unattended in the property
  • Dog/s are permitted with prior approval with a £30.00 charge per pet
Is the apartment suitable for babies/children?

Yes, the apartment is ideal for a family seaside holiday! We have a highchair and travel cot (please remember to bring your own bedding) and children’s plates, cups and cutlery.

Is there parking and/or a garden?

The apartment has a one underground allocated parking space for which we require your car registration for the ANPR system at the time of booking. If you require an additional parking space, this may be possible outside of high season (May half term-September and school holidays) and subject to availability within the apartment complex. There is however overnight public car parking in the nearby village of Mortehoe and information can be provided, if required.

There is no garden at No.9 but you have your own fully enclosed private balcony with comfy seating and partial sea views.  There is also a communal leisure deck with seating which you are welcome to use.

What’s provided for use during our stay?

We aim to make your stay at No.9 as comfortable and enjoyable as possible and, therefore, we provide the following amenities and supplies:

  • Tea, ground coffee, sugar and a couple of West Country goodies
  • Nespresso pods for the coffee machine
  • Milk for the coffee frother
  • Tea towels, oven glove, washing up liquid, j cloth and scourer, dishwasher tablets, foil and cling film
  • Washing liquid, iron and ironing board
  • Hairdryers and hair straighteners
  • Luxury bedlinen, towels and pool/beach towels
  • Toilet roll, kitchen roll and luxury hand wash
  • Free superfast fibre WiFi
Can I arrange for a supermarket delivery?

Yes, Sainsburys, Tesco, Morrisons and ASDA all deliver to No.9 Putsborough (Ocado and Waitrose do not currently deliver to Woolacombe). Please ensure you select a delivery time to arrive after you check in.

Do you have a BBQ?

We are not permitted to have BBQs on the balcony.  However, you can enjoy a BBQ on Woolacombe or Barricane Beach. The BBQ must be in a container and be extinguished with water not sand.

When can I use the swimming pool and other onsite facilities?

Access to the indoor heated swimming pool, sauna and gym are included in the cost of your stay and are available during the opening hours of Guest Services: 9am-5pm (8am-6pm during peak season – subject to change), 7 days per week excluding 24, 25, 26 December and 1 January). The pool, sauna and gym are pre-bookable up to 14 days before your arrival day ensuring the facilities are never over crowded; the games room is turn up and play £1.00 per game. The indoor pool is unsupervised and heated to 28-30 degrees; please note children must always be supervised by an adult.

If, because of reasons outside our control, the onsite facilities* are not available or are restricted during your stay, we will tell you as soon as reasonably practical if we are made aware of the situation and are notified by the Management Company. We cannot accept responsibility for any changes or closures to these facilities and therefore, no compensation will be offered for this occurrence during your stay (*onsite facilities include but are not limited to the indoor swimming pool, sauna, gym, games room, treatment room, EV charging pods, outdoor shower, leisure deck and Guest Services).

Is the property suitable for people who have restricted mobility?

There is lift access in the complex to the apartment and from the parking area but it cannot be guaranteed. In the event of a fire you will need to be able to navigate down one internal short flight of stairs to the nearest fire escape and a further short flight of external steps to the level ground outside area.

The apartment itself is all on one level.  However, please note that there is a small step onto the private balcony and into the shower tray in the ensuite. Please do contact us before booking with any questions you may have regarding suitability if you have restricted mobility.

What is the security deposit?

No.9 Putsborough is our much loved home. We request a security deposit which protects our home we share with you. The security deposit is your acceptance that you understand that you are responsible for the property during your stay and that if damage or loss does occur, you will be accountable for covering the cost of repair or replacement. We understand that accidents do happen, therefore we usually do not seek recompense for minor damage but we do ask that you let us know should any damage occur. This enables us to remedy it in time for the next guests’ arrival. Your security deposit will be returned to you, if no damage has occurred or items are missing, within a few days of your departure.  

Can I cancel my break?

Please see Terms and Conditions for details.

We can’t wait to see you

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