Accessibility Guide

We welcome all our guests to No.9 Putsborough and the below offers information regarding accessibility. If you have any concerns about accessibility or restricted mobility, please contact us before booking so we can ensure the apartment is suitable for your stay.

  1. Arriving
    • By car you can only access the car park via Sandy Lane.
    • The height is 2.4m for the entrance to the carpark. 
    • We will ask you at the time of booking for the make and model of vehicle you intend to arrive in and notify you if we have any concerns regarding access.
    • The underground car park is level and concreted and is well lit.
    • There are no designated disabled parking bays available and the parking bay allocated cannot be swapped or changed at request.
    • There is no internal step access from the Car Park to the property.
    • There are external steps to the car park from Beach Road by the side of the swimming pool. There are internal steps from the car park down to the Leisure Suite Facilities.
  2. Access to the Apartment
    • The apartment is self-check-in. We provide a easy-to-follow digital guide to locate the key safe room and to find the apartment.
    • From the allocated parking bay in the underground car park it is a level walk (approx. 15m) to the door (operated by a fob key) where there is lift access to the apartment which makes arrival nice and straightforward. While we’ve never experienced any issues, lifts are mechanical so we cannot absolutely guarantee availability at all times.
    • In the unlikely event that the lift is not operating, access would involve two flights of stairs from the underground car park up to the leisure deck, a short walk across the deck, and then four flights up to the top floor to reach the apartment. Please note, no compensation will be offered in the event of the failure of any lift during your stay.
    • The apartment is on the second floor. On exiting the lift there are double doors leading to a wide lit corridor. At the end of the corridor is the private entrance to the apartment.
    • Please note children must be supervised at all times when using the lift.
  3. The Apartment
    • The front door is 57cm wide and this doorway goes straight into the hallway of the apartment.
    • The apartment is not adapted for disabled requirements and requires mobility within the apartment.
    • The open plan kitchen-dining-lounge area, bedrooms and family bathroom all lead off the hallway. The door way widths are 84cm.
    • The apartment is all on one level and there are no internal stairs.
    • The open plan lounge-kitchen-dining area and hallway has wood effect vinyl flooring with rugs.
    • Flooring in the two bedrooms is carpet. There are no large areas of free floor space around the beds .
    • Flooring in the two bathrooms ceramic tiles.
    • The lounge area has a 3 seater corner sofa, arm chair and side tables. The lounge has a sliding patio door out onto the private balcony accessed via a small step. The door way to the balcony is 82cm wide.
    • The kitchen has a low level oven with induction hob and all units are standard height
    • The bathrooms are not adapted for disabled access. There is a step up into the ensuite shower tray (with no handrails fitted). The main bathroom has a bath with shower over (with no handrails fitted). There are two WCs. There is limited floor space in both bathrooms. The door locks for both bathrooms cannot be released from outside in an emergency.
    • All sockets throughout the apartment are at floor level except for the TV sockets in the bedroom which are wall mounted at head height
    • In the event of a fire, the evacuation route includes a short internal staircase followed by a few steps outdoors to the assembly point.
  4. The Leisure Facilities
    • Guest Services, the games room and leisure facilities can be accessed from the front of the complex on Beach Road via a ramp from the pavement.
    • Please note that steps are required to access both the swimming pool and the gym.
    • Accessible toilets with changing facilities are located within the main reception area.
    • The swimming pool has two entry points: a ladder and a tiled, graduated step entry. There is no lifeguard on duty; guests use the pool at their own risk.
    • Children must be supervised at all times while using the on-site facilities.
    • CCTV operates within the communal areas for safety and security.
  5. Accessibility around Woolacombe
    • To help you access the beach, Woolacombe Tourist Information Centre have some mobility equipment for hire.
    • The National Trust have produced accessibility guides for both Woolacombe and Mortehoe. These useful documents detail parking, toilets, beach access and more.
    • There is a shop mobility scheme operating in Braunton (approx. 7 miles from Woolacombe) and Barnstaple (approx. 13 miles away)
  6. Public Transport
    • Devon Bus Timetable – 0871 2002233
    • B-Line Taxis – 01271 322117
    • Ezee Cabz – 01271 871000 / 07966 548303

Document Version – 27th February 2026

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