FAQs

No – while our apartment is named No.9 Putsborough, it’s perfectly tucked in the heart of Woolacombe village.. You’re just footsteps from Woolacombe’s golden sands, cafés, restaurants, and shops, with Putsborough Beach only a scenic walk along the beach or short drive along the beautiful North Devon coastline.

Check-in is from 4.00pm on your day of arrival, with check-out by 10.00am on departure day. This gives our housekeeping team time to prepare the apartment to the highest standard for every guest. When possible, we’re happy to accommodate earlier check-ins and will let you know if your schedule allows.

Once your final balance and security deposit are settled, we’ll send you our digital guest guidebook with all the essential information for your stay, including check-in details. The code for the key safe will be provided the day before your arrival, making your arrival smooth and stress-free.

Absolutely – we love welcoming dogs as part of the family! Up to two small, well-behaved dogs are welcome with prior approval at the time of booking (a £30 charge per pet applies). To help keep the apartment comfortable for everyone, we kindly ask that:

• Dogs are not allowed on the furniture or in the bedrooms.
• Paws are dried and cleaned after walks before coming inside.
• You bring along any beds, towels and throws your dog needs.
• Dogs should not be left unattended in the apartment.

Yes – No.9 Putsborough makes a perfect seaside escape for families! Little ones are very welcome, and we provide a highchair, travel cot, plus children’s plates, cups, and cutlery to make life a little easier for parents.

Yes – the apartment includes one allocated space in the secure underground car park (just provide your car registration when booking for the ANPR system). A second space may be possible outside school holidays and high season (from May half term to the end of September), subject to availability. Alternatively, overnight public parking is available nearby in Mortehoe – we’re happy to share the details.

While there isn’t a garden, you’ll have a private, fully enclosed balcony with comfortable seating and partial side sea views – ideal for morning coffee or evening drinks. Guests can also enjoy the communal leisure deck with extra seating, making this luxury Woolacombe self-catering apartment the perfect spot for a relaxed North Devon break.

We’ve thought of all the little touches to make your stay as relaxed and enjoyable as possible in your luxury holiday apartment. You’ll find:

• Tea, ground coffee, sugar – plus a couple of local treats to start your holiday!
• Nespresso pods for the coffee machine & milk for the frother
• Essentials for cooking and cleaning, including tea towels, oven glove, washing up liquid, cloths, scourer, dishwasher tablets, foil and cling film
• Washing capsules, iron & ironing board
• Hairdryers & hair straighteners
• Toilet roll, kitchen roll, luxury hand wash & bath salts
• Free superfast fibre WiFi to stay connected

For any top-ups, the Spar convenience store is just a couple of minutes’ stroll from No.9 Putsborough, making this Woolacombe self-catering apartment a wonderfully convenient base for your North Devon break.

Yes – the bathrooms are stocked with extra-soft towels as well as beach towels for your seaside adventures. We just ask that you bring along your own shower gel, shampoo and personal toiletries.

Yes – our Woolacombe self-catering apartment makes it easy! Sainsbury’s, Tesco, Morrisons and ASDA can all deliver directly to No.9 Putsborough (please note, Ocado and Waitrose don’t currently deliver to Woolacombe). Just be sure to book your slot for after you’ve checked in so someone is here to receive your order.

For safety reasons, BBQs aren’t permitted on the apartment balcony. However, you’re very welcome to enjoy one on Woolacombe or Barricane Beach instead. Please make sure it’s in a proper container and fully extinguished with water (not sand) before leaving.

During your stay at our Woolacombe self-catering apartment, you can relax and unwind with our indoor heated swimming pool, sauna, and gym, open daily during Guest Services hours (9am–5pm, or 8am–6pm from May to September, subject to change), 7 days per week, excluding 25–26 December. For a calm, uncrowded experience, the pool, sauna and gym can be pre-booked online from 14 days before your arrival.

The games room is ready for fun (£1 per game, turn up and play), and all facilities are included in the cost of your stay.

Please note that availability is subject to change. If, for reasons outside our control, any onsite facilities* are unavailable or restricted during your stay, we’ll inform you as soon as possible. While we aim to provide a seamless experience, no compensation can be offered for such changes.

(*Onsite facilities include, but are not limited to: indoor swimming pool, sauna, gym, games room, treatment room, EV charging pods, outdoor shower, leisure deck, and Guest Services.)

The indoor pool is a cosy 28–30°C, perfect for a relaxing swim whatever the weather. As it is unsupervised, children should always be accompanied by an adult to ensure everyone stays safe while enjoying the water.

The apartment is all on one level, making it easy to move around. There is lift access from the parking area to the apartment, though this cannot be guaranteed. In the event of a fire, a short internal flight of stairs leads to the nearest fire escape, followed by a few external steps to reach level ground.

Please note there is a small step onto the private balcony and into the ensuite shower tray. If you have any concerns about accessibility or restricted mobility, please contact us before booking so we can ensure our Woolacombe self-catering apartment is suitable for your stay.

No.9 Putsborough is our much-loved home, and we’re delighted to share it with you. The security deposit helps protect the apartment during your stay. We understand that little accidents can happen —but please let us know if anything occurs so it can be sorted for future guests. Provided all is well, your deposit will be returned a few days after departure.

This ensures peace of mind while staying in our luxury holiday apartment in Woolacombe.

Yes! After paying your 30% deposit to secure your booking, you can spread the remaining balance in smaller payments at any time that suits you. Payments are made securely via the payment link in your booking confirmation email, with no extra fees. The full balance must be paid 8 weeks before arrival, and this option is available for direct bookings only.

We hope this makes planning your stay easy and stress-free — we can’t wait to welcome you to No.9 Putsborough!

We completely understand that sometimes plans can change unexpectedly. Should you need to cancel your stay, our standard Terms and Conditions will apply. Cancellations made 8 weeks or more before arrival will result in the loss of your booking deposit (30% of the total accommodation cost). Cancellations made with less than 8 weeks prior to the arrival date receive no refund and the guest is liable for 100% of the total holiday cost.

As the deposit is non-refundable, we strongly recommend that guests take out suitable holiday or travel insurance at the time of booking. This offers peace of mind and protection should unforeseen circumstances arise — such as illness, travel disruption or family emergencies.

Please note that our cancellation terms are applied consistently to all bookings to ensure fairness for every guest.